Uploading a csv file via a secured file transfer protocol is only available for full-service clients.


When a storyboard setup process is done (see project timeline documentation), videos can be generated by uploading a file containing the required customer data.

A csv files (comma separated, UTF-8) is uploaded via a secured file transfer protocol (i.e. SFTP) into a dedicated account.

Upon loading, the system identifies the incoming data file and triggers the video generation process.

Upon batch generation process complete, the system generates a response file containing the URLs (links) to the personal video (PURL file).

Here are the some technical aspects:

  1. The customer uses a dedicated SFTP account provided by Idomoo support team.
  2. This account is used for all data transfer between Idomoo and the customer.
  3. The file transfer account contains two main directories:
  4. “Upload” – the directory where the client should upload the data file into
  5. “Download” – the directory where the PURL files are placed when the batch is ready.